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FAQ

DO YOU SHIP WORLDWIDE?

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

DO YOU OFFER RETURNS/EXCHANGES?

Of course we do, if you contact us for a return/exchange within 90 days of your purchase, we'll gladly return your money or exchange your product.

DO YOU OFFER REFUNDS?

In many cases, yes. There are only partial refunds on Custom Products because as soon as you place your order, we start to customize them.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Products generally take 10-20 days to arrive in the US. International shipping may take longer 1-4 weeks.

HOW LONG DOES IT TAKE TO MAKE MY CUSTOM PRODUCT?

5-7 days. We use a very detailed and specific customization process to ensure quality and satisfaction. 

HOW CAN I CONTACT YOU IF I HAVE QUESTIONS?

In the Contact Us page there will be a place to enter your question/statement and we will get back to you within 1-2 Business Days.

IS IT SAFE TO PUT MY CREDIT CARD NUMBER ONTO THIS WEBSITE?

Yes, we don't store any of your credit card information {that's handled by our payment processor Stripe, the best in the business} and we will never share your personal information with anybody else.